If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

In a recent post to a forum I participate in the following question was asked about Last Reach & Last Attempt in ACT! 2006, I thought I’d share this with you here as perhaps others of you might have a similar question and benefit from my response.

“What is the purpose of the Last Reach & Last Attempt fields?  How do they get updated?  Is there a way to update them?  And are they connected to the Last Results field?”

For those unfamiliar with the fields mentioned, they are included in a screenshot below.

This is a good question.  It follows the same pattern set forth in previous versions of ACT! which is as follows:
o Last Reach is updated anytime a Call is Completed (result when entering a history or clearning an activity) for a contact.
o Last Attempt is updated whenever there was a history with one of the following results, Left Message or Attempted Call.
…incidentally selecting Recieved Call populates neither.
o Last Reach does not automatically update Last Attempt.  Think of it as Last Attempt without reaching them.

These are system date fields, and as such cannot be updated/modified
manually.  In other words, you cannot change the information in these fields as

you can with others, they are changed the ACT! program once an event occurs.

If you have a question you’d like to have considered for a topic of this blog,

goto: http://www.asktheactpro.com/

Regards,
Travis Campbell

Filed under: Technical