Update: Sage Insights Conference, ACT Software User Questions for Sage Executives

Posted on May 13th, 2008 by Travis

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As per the video, the comments on last weeks blog post were numerous…and very educational. I’ve summarized them but want to make sure I’m not missing anything.

Obviously I cannot discuss all the questions that came in, some of which I’ve already answered, so I plan to have a conversation in categories of interest derived from
the post comments.

So if there is anything missing from these items. Please post your questions in the comments section below.

Discussion Points:
> User Interface Items (Calendar, and Sync)
> Handheld Sync
> Email (Outlook and ACT! Email)
> Web 2.0 and Social Networking
> Poor Market Perception
> Integration (accounting, faxing, exchange)

Am I missing anything? The way for you to be heard, and for me to make the most of my time with Sage Executives, is to submit your comments and questions below…do it now as time is running out (interview should happen in the next day or so).

Also, if you haven’t done so, feel free to subscribe to the RSS feed of this blog, but clicking the subscribe buttons to the right.

Speak soon,
Travis

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13 Responses to “Update: Sage Insights Conference, ACT Software User Questions for Sage Executives”

  1. Pat Michielli, on May 13th, 2008 Said:

    Travis,

    I think it would be great if act had the ability to allow for timeless
    tasks. I know the program allows you to schedule a timeless time but it
    would be nice to have a timeless date as well for storing things like a
    master task list. Kind of like outlook allows for.

    Pat Michielli

  2. Jim Soudriete, on May 13th, 2008 Said:

    You are looking good and have the zip I would expect of you!

  3. Travis, on May 13th, 2008 Said:

    Pat-
    What about setting a recurring activity with no end date Would that get you what you need?

  4. Travis, on May 13th, 2008 Said:

    Thanks Jim, now if I were only as good looking as you! :-)

    -Travis
    BTW, while he might not stake claim
    to it, Jim is a business mentor of mine,
    and has been since I first met him.

  5. H. Leon Raper, on May 13th, 2008 Said:

    Improve Opportunities to allow selection of the Product Name from from within the ACT Contact database. This is for businesses whose products are people — businesses such as Real Estate, Other Agents, Managers, Publicists, Employment Agencies, etc.

  6. Travis, on May 14th, 2008 Said:

    Leon-

    Thank you for the further clarification. As I said in a reply to Steve, “I’m encouraged to know that the people that can make a difference are actually listening. I’m in a session at the moment…and I see that ACT! is committed to taking action…they have to.”

  7. Nina L. Smith, on May 16th, 2008 Said:

    Hi Travis,

    It was great spending a few minutes with you this past week at the Sage Insights Conference. Thank you for keeping the ACT! Community connected and for all that you’re doing for customers.

    All the best, Nina

  8. Mondo, on May 18th, 2008 Said:

    Travis:

    I enjoy the video journalist angle.

    Mondo

  9. Travis, on May 18th, 2008 Said:

    Was a pleasure speaking to you as well, Nina. You guys have high and, in my opinion, very worthwhile goals for the next year. I look forward to reviewing the accomplishments at next years Insights Conference.

    Nina is the President of the Business Management Division at Sage Software.
    Who says the executives don’t care about ACT! users? :-)

    Nina Smith
    More info on Nina Smith here.

  10. Travis, on May 18th, 2008 Said:

    Mondo-

    Glad you enjoy it. Lord knows I need all the support I can get! :-)

  11. Paul, on May 20th, 2008 Said:

    Travis, thank you, and my apologies for the delayed response…One thing I would like to see them come out with is a yearly update for ALL versions that puts in the holidays for the country version you are using. Outlook does this. I needed to sit down and spent over two hours of my time to this with this new version once again when I installed it.

    Second I would like them to trim the fat. In their pursuit to continue to bring new LARGER clients on line they are loosing the smaller ones like me! Those of who do NOT need all the fluff. I can quickly alter the program to use for whatever type of business I am in and have been doing that for years. What I don’t need is the added expense of buying a new computer yearly to keep my processor going to keep the program from moving to a crawl and I never have more than 300 total contacts!

    Again, thanks for the opportunity.

    Paul, Canada

  12. Travis, on May 20th, 2008 Said:

    Paul-

    No worries. I’m interested in your experience, regardless of when you submit it.

    I think you have a great idea… and I’m hopeful what you’ll learn from the full video will encourage you (hint: there is a development network where these application can be created for you…potentially for free!).

    After spending a week with them, I feel they understand the customers concerns (specifically small ones like yourself) with the product. Time will tell just how they respond.

    Stay tuned.

  13. Sage Software CRM Leadership Video Interview | ACT Database Software Blog, on June 21st, 2008 Said:

    [...] interview went longer than expected, and I couldn’t cutout certain sections since many of the questions were good (afterall they came from the subscribers of this blog), so I’ve made the first part available [...]

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